How do I return an item?

Refund/Return Policy:

Original sales receipt must accompany returns.

 We accept returns for exchange or refund 14 calendar days after delivery of the product. At our sole discretion after 14 calendar days, we will not accept any returns. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • -without showing signs of wear or damage in any way
  • -within 14 calendar days of the delivery date (after 14 days no returns are allowed)
  • -must not be a special order or a custom order
  • -unless noted that it cannot be returned or has a different return  policy time period other than that 14 days noted in that item's  particular item description.
  • -demo items, used equipment, and strobe tubes that have been installed do not qualify for a refund or store credit.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund.

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 20% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 14 days if you intend to return ANY item back to our store. Items returned to us AFTER 14 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all return shipping costs and are not refundable.

Original shipping charges and any taxes are not refundable.

Contact Info:
Slick Top Solutions
8800 Rhode island Ave.
College Park, MD  20740
301-943-8903
Slicktop_solutions@verizon.net